Return & Refund Policy
Return Period
- You can request a return or exchange within 14 days of receiving your order.
Return Conditions
- Items must be unused, unwashed, undamaged, and in original packaging with tags attached.
- Certain intimate items (e.g., some underwear) are non-returnable for hygiene reasons.
Return Process
- Contact us at team@velqirya.shop with your order number and reason for return.
- Send the item back to:
Ümera tn 16, 13816 Tallinn, Estonia - Once approved, your refund will be processed within 5-10 business days to your original payment method.
Return Shipping Fees
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- In case of quality issues or wrong items, we will cover the return shipping fee.